Who we are
Spark Plan Check is run by ClarityIntel Pty Ltd (ABN 54 697 254 596), we. Solar, battery and EV charger installers use it to work out which electricity plan suits a customer's home and the system they're installing, and to give their customer a private link to the result.
We've chosen to be bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), whether or not the law would otherwise require it of a business our size.
Whose information we hold, and what
Homeowners (the installer's customers). Your installer enters:
- your name, and your email address if they choose to;
- your address, and your meter number (NMI) if they have it;
- your current retailer;
- figures from one of your electricity bills: the days it covers, how much power you used (by time of day, or in total), how much solar you sent to the grid, and the bill's total. Your installer may type these in, or upload a photo or PDF of the bill for us to read them from. We don't keep the photo or PDF: only the figures read from it;
- the system you're getting: battery size and charge rate, solar size, inverter, and if you have an electric car, how far you drive in a year and your charger's rate.
From those, we work out your result: the plans priced for your home, the one that suits, and the saving. How much power you use and when can say something about when you're home, so we treat this information with particular care.
Installers' people. Your name, work email, the installer you work for, and when you sign in.
Installers who ask about Spark. What you send us on the website: your business name and ABN, your name, email and mobile, roughly how many batteries you install, the plan and any postcodes you're interested in. We use it to reply and set up your account, and delete it after 12 months if you don't go ahead.
Everyone who visits. Our hosting provider records technical details of each visit (internet address, browser, the page asked for and when) to keep the service secure and working. We don't use advertising or analytics cookies or trackers. We set one cookie, only when an installer's person signs in, to keep them signed in.
We don't ask for, and you shouldn't give us, bank or card details, or sensitive information such as health details.
How we collect it
- Homeowners: from your installer, who should tell you they're doing so (see the notice in part B). We don't collect anything from you directly, except if you email us.
- Installers' people: from you, or from your employer when they add you.
What we use it for
- To prepare your result and show it to your installer and, through your private link, to you.
- To run the service: sign-in, security, finding and fixing faults, and the records the law requires.
- To count each installer's plan checks for billing.
- If your installer has yearly re-checks switched on: to price your plans again each year on the same figures, and tell your installer if another plan would save you money. We don't contact you; it's up to your installer whether to.
- To improve the service, using information that can't identify you (for example, how often a type of plan comes out on top).
We don't sell personal information, give it to retailers, or use it to market anything to homeowners. We email installers' people only about the service, such as their sign-in code.
Decisions made by computer
The plan that's recommended is worked out by our software, from the figures entered and every retailer's published plans, without a person deciding it. It's a recommendation: whether to switch is entirely your choice, and nothing happens unless you sign up with the retailer yourself. The result page explains what the prices assume and why that plan was chosen. If you think a result is wrong, tell your installer or email us, and a person will look at it.
Who we share it with
- Your installer, who can see the results for its own customers. Each installer sees only its own customers.
- Service providers who help us run Spark, only to do that, and bound to protect it:
| Provider | What they do | What they receive | Where |
|---|---|---|---|
| Cloudflare, Inc. | Hosting, database, file storage, security | Everything in Spark | Database primary location in the Oceania region; Cloudflare's network processes requests worldwide |
| Google LLC (Places) | Completes an address as an installer types it | The part-address being typed | United States |
| Resend, Inc. | Sends sign-in emails to installers' people | Name and email address | United States |
| Anthropic, PBC | Reads a bill your installer uploads, so the figures don't have to be typed | The bill as uploaded (name, address, meter number, retailer, usage and charges) | United States. Under Anthropic's commercial terms it isn't used to train its models |
- Retailers' published plan data is fetched using only the postcode, which on its own doesn't identify anyone.
- If the law requires it, for example to a court or regulator.
- If the business is sold, to the buyer, who must keep to this policy.
Overseas
Some providers above are overseas or process information outside Australia, as the table shows. We take reasonable steps, including through our contracts with them, to make sure they handle it consistently with the APPs.
How we protect it
Information is encrypted in transit and when stored. Sign-in uses a one-time code or link sent by email, with an extra step for our own staff. Each installer sees only its own customers. Each homeowner's link is a long random address that can't be guessed, but anyone who has it can open it, so please keep yours private.
How long we keep it
Each plan check is kept for 2 years from when it was last run (or last re-checked, if your installer has yearly re-checks on), then deleted, unless the installer deletes it sooner or you ask us to (see below). If an installer stops using Spark, its customers' information is deleted within about 3 months of that. Backups are overwritten within a further 35 days.
Seeing, correcting or deleting your information
Email privacy@sparkplancheck.com. We'll reply within 30 days. We may need to confirm who you are first. We don't charge for this. If you're a homeowner, we'll let your installer know when we correct or delete a result they prepared.
Complaints
Email privacy@sparkplancheck.com and tell us what happened. We'll reply within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes
We'll post any change here, with the date. If a change affects how we use information we already hold, we'll tell installers first.
Last updated: 23 October 2026